Reverse Osmosis
Filtration Systems
Automatic Stations
UV Sterilizers
Cases
Consumables
Components
Accessories
It's okay to change your mind. If the products don't fit or you simply don't like them, you have the right to return them and get your money back. However, please read the return conditions carefully.
If you are not fully satisfied with the performance or features of the product purchased from sisteme-de-filtrare.ro, you may return it within 14 calendar days in accordance with the return rules below.
Special note: pursuant to art. 9 of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, the Consumer has the right to withdraw from a distance contract or an off-premises contract within 14 calendar days, without having to justify the withdrawal decision and without penalties. You can complete the return form online below, or you can download and complete a withdrawal form in PDF or DOCX format and send it by email to contact@sisteme-de-filtrare.ro.
a. The right to withdraw within 14 calendar days applies to customers who have purchased products from the sisteme-de-filtrare.ro website via online order and courier delivery or personal collection from the Showroom;
b. The Customer has the right to withdraw from a distance contract or an off-premises contract within 14 calendar days, without having to justify the withdrawal decision and without penalties, provided all return conditions are met, by completing an online withdrawal request (return form), by sending it physically to our registered address at Com. Chiajna, Sat Dudu, Str. Rezervelor, nr. 64, bl.1, ap. 101, or by email at: contact@sisteme-de-filtrare.ro.
c. Please note! The right to cancel a purchase within 14 calendar days applies only to products ordered online and delivered by courier or collected from our premises.
d. Products that contain consumable components (cartridges, filters, etc.) and have been unsealed (the protective film of the consumables removed) cannot be returned. They are exempt pursuant to GEO 34/2014, Art. 16, letter e). In exceptional cases, by mutual agreement with SISTEME, if the product has not been installed, at the time of return, the value of the consumable parts that can no longer be restored to their original condition (those that have been unsealed) and can no longer be resold will be deducted from the amount paid (price + shipping costs). The reference price for consumables is that applicable at the time the return request is submitted. Unsealed and installed products, or those that have come into contact with water, cannot be returned. Products that are repackaged to order in quantities smaller than the manufacturer's sealed quantity cannot be returned (e.g. resin, filter media, etc.).
e. The right of withdrawal does not apply to legal entities.
f. If you withdraw, we will reimburse any amount we have received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery type offered by us, without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. The only costs that may be borne by the consumer are the direct costs of returning the products.
g. The consumer is solely responsible for any diminishment in the value of the products resulting from handling them in a manner other than what is necessary to establish the nature, characteristics and functioning of the products.
h. For purchased products that meet the return conditions, depending on your preference, you may choose a replacement product or a refund of the amount paid for the respective product. If the replacement product has a higher value, you will pay the difference; if it has a lower value, you will receive a partial refund up to the value of the replacement product. We may delay the refund until we have received the products back or until you have provided proof that you have sent the products back, whichever date is earlier.
For further information regarding product returns, you may submit a request to the following email address: contact@sisteme-de-filtrare.ro;
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